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4 reasons why is Exness not working and how to fix?



4 reasons why is Exness not working and how to fix?

You are a professional investor and want to trade on Exness. But sometimes there will be a few reasons why is Exness not working. And you can’t find the cause and how to fix it? Don’t worry. Through this article, let’s join EX Trading to find out the reason why Exness cannot be accessed. And how to fix it effectively.

4 reasons is Exness not working

Internet connection is unstable

The first reason Why is Exness not working. That’s because the internet connection is unstable. This is one of the most common causes. This Exness problem often happens to brokers.

When your internet connection is slow or weak. Or the signal is lost or interrupted. You will receive a ” Not Connected ” error message. Or ” Common errors ” on MT4 or MT5 trading terminals.

Internet connection is unstable
Internet connection is unstable

Use another domain name to access the platform

The second reason Why is Exness not working. This is because the domain name exness.com is blocked or has restricted access in many countries. At that time, traders will not be able to access the website officially. This is a measure to restrict Forex transactions in some country’s markets. This may be due to legal regulations or security measures in countries.

Use another domain name to access the platform
Use another domain name to access the platform

Due to system problems on the trading exchange

The third reason Why is Exness not working is due to technical problems with the platform. This is an extremely rare case. When Exness has a server or maintenance system problem. At that time, traders will not be able to access the website or application even though they have opened an account at Exness. Normally the exchange will notify the time and reason for maintenance. And restore operations in the shortest time.

Due to system problems from the trading exchange
Due to system problems on the trading exchange

Firewall and anti-virus software

The fourth reason Why is Exness not working. It’s due to firewall or anti-virus software. These software block or limit Internet traffic passing through your transaction terminal. This may cause an effect such as ” Authentication failed “. Or ” No connection “.

Firewall and anti-virus software
Firewall and anti-virus software

How to fix when Why is Exness not working

For Internet connection Why is Exness not working

  • You can run the utility to check the connection speed. You can use the websites speedtest.net or fast.com to see download speed. Latency (ping) or lag of the internet. If the speed is too slow or the latency is too high. Most likely due to a connection problem.
  • Check the network connection cables and make sure they are not broken. Or not connected securely.
  • You can try connecting to the devices. By accessing other applications such as Google, YouTube, and other websites. If you cannot connect to any service. Maybe your internet connection is lost or limited.
  • You can reset the system, router, or modem settings. By turning off the device for 5 seconds and then turning it back on. This method is old but can still be applied to renew the connection. Or the network condition is unstable.
  • You can search the trading server again. By clicking on the connection bar in the right corner of the terminal’s screen. Select ” Server Options “. This will help you update the server list. And check the ping (response time) of each server. You should choose the server with the lowest ping for the best connection.

See more: Exness Broker Review: Strengths and Weaknesses to know

For domain names when Why is Exness not working

  • Use VPN

VPN stands for Virtual Private Network – Virtual Private Network. These are applications that help you change your device’s IP address. And allows your device to access blocked websites. Or apps that are restricted in your country.

VPNs offer many benefits. When it is possible to change the device’s IP to access blocked websites. Some popular VPN applications include ExpressVPN, NordVPN, Surfshark, ProtonVPN, Windscribe, and TunnelBear. Or Hotspot Shield or VPN – Proxy Unlimited.

Traders can download VPN on their phone or computer. Then select a country to connect to. After that, traders can access Exness normally.

However, it should be noted that VPN can affect transactions such as:

  1. Website access speed drops sharply because it has to go through an intermediary server.
  2. Some VPN apps are not secure or trustworthy. May affect security and privacy.
  3. Some countries can detect anonymous access and VPN connections. Makes you unable to use this tool.
  4. Some brokers may not allow you VPN access to their services. Or it may require you to verify your identity when using a VPN.
Exness is not accessible
Why is Exness not working?
  • Use the Tor browser

Tor is a browser that helps users stay anonymous. And keep information secure when accessing websites. Tor helps users overcome IP barriers.

You can download the Tor browser using your computer or phone. And use it to enter Exness. However, Tor can also slow down connection speeds. And influence transactions.

Note: If you have tried but still have Exness login problem with the domain name Exness.com. Try with the following domains:

    1. exness. Asia
    2. exness.eu
    3. exness.uk
    4. exness.global

You just need to enter this domain name in your browser address bar. If you can access it, you can log in normally.

For technical problems from exchange operations

Traders can only wait until the exchange recovers and is maintained. Meanwhile, you should limit your transactions to avoid unnecessary losses.

For firewalls and antivirus software

Sometimes firewalls or antivirus software can confuse the trading terminal. It will see the device as a dangerous app and block it.

To fix this. You need to add the trading terminal to the firewall’s exclusion list. And anti-virus software. This approach will allow the trading terminal to access the internet without interference.

If you have tried adding the endpoint to the firewall’s exclusion list. Or anti-virus software still fails. Turn off your firewall and anti-virus software temporarily. Try logging in to the trading terminal. Here’s how to check the firewall. Or is anti-virus software the cause of Why is Exness not working?

For firewalls and antivirus software
For firewalls and antivirus software

Contact customer service when Why is Exness not working

If you have tried the above troubleshooting methods. But still doesn’t solve the problem. Please contact Exness customer service. They will support and analyze the errors you encounter. You can contact us via email, phone number, or online chat. Or Exness’s social network

Please provide information you encountered such as error type, error, and time it occurred. Or your account or device. And take a photo, on your device. Or record a video for evidence. You should be polite and open when communicating with customer service staff. And follow their instructions to fix the problem.

Contact customer service when Exness cannot be accessed
Contact customer service when Exness cannot be accessed

See more: Open Exness Account: Latest guide for new traders


Why is Exness not working? Causing brokers headaches during the trading process. Through the above article. We try to come up with remedies. To bring the best experience to Exness customers such as:

  • Check your internet connection
  • Update Exness link
  • Use VPN
  • Use the Tor browser
  • Add the endpoint to the firewall’s exclusion list. Or anti-virus software

If the instructions still do not get you access to Exness. Please contact us through:

  • Email: support@exness.com
  • Hotline: +357 25 030 959
  • Online chat: https://get.exness.help/hc/

And provide videos or screenshots of difficulties encountered. We will give our full support. Wishing you successful trading on Exness.


Mrs. Lina

Mrs. Lina

Exness Expert

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Không. Exness là một trong những sàn Forex uy tín nhất hiện nay. Exness được cấp phép và quản lý bởi các cơ quan quản lý quốc tế hàng đầu như FSA, CBCS, FSC, FSCA, CySEC, FCA, CMA. Các cơ quan này sẽ chịu trách nhiệm quản lý và giám sát hoạt động của Exness. Bảo đảm tính minh bạch và an toàn tài chính.

Exness là một trong những sàn Forex uy tín và được ưu chuộng nhất hiện nay. Exness được thành lập năm 2008, có trụ sở chính tại: Số 1, Đường Siafi, Tòa nhà Porto Bello, Văn phòng 401 Thành phố Limassol, cộng hoà Séc – đất nước tập trung nhiều công ty tài chính lớn nhất thế giới. Exness được biết đến nhờ khả năng khớp lệnh nhanh chóng, an toàn, lịch sử giá minh bạch.

Mức nạp tiền tối thiểu của sàn Exness sẽ tùy thuộc vào mỗi loại tài khoản. Với tài khoản tiêu chuẩn, số tiền nạp tối thiểu phụ thuộc vào từng phương thức thanh toán, nhưng thông thường là 10$. Với tài khoản chuyên nghiệp, tiền nạp tối thiểu là 200$.

Sàn Exness áp dụng cơ chế rút tiền tự động nên việc xét duyệt và rút tiền cũng nhanh hơn các sàn khác. Hầu hết các giao dịch rút tiền tại sàn Exness đều được xử lý trong vài giây và bạn hoàn toàn có thể rút tiền vào cuối tuần.

Thời gian rút tiền Exness cụ thể như sau:

  • Rút tiền qua ví điện tử Skill, Neteller, Tether, USD Coin: thời gian xử lý tức thì.
  • Rút tiền qua Internet Banking, ngân lượng: trong vòng 24 giờ.

Bạn sẽ không nạp được tiền từ sàn Exness vì một trong các lỗi sau:

  • Tài khoản Exness chưa được xác minh
  • Nạp chưa đáp ứng đủ số tiền nạp tối thiểu.
  • Phương thức thanh toán giới hạn khoản tiền bạn nạp vào.
  • Phương thức thanh toán không hỗ trợ hoặc không khả dụng ở khu vực bạn sinh sống..

Bạn sẽ không rút được tiền từ sàn Exness vì một trong các lỗi sau:

  • Lỗi hệ thống đang bảo trì
  • Không đủ số tiền rút tối thiểu
  • Nạp và rút tiền không cùng phương thức
  • Tài khoản nhận tiền bị khóa
  • Thực hiện hai lệnh rút tiền cùng lúc….

Để giao dịch trên sàn Exness, bạn cần thực hiện theo các bước sau đây:

  • Bước 1: Đăng ký tài khoản Exness.
  • Bước 2: Nạp tiền vào tài khoản.
  • Bước 3: Đăng nhập tài khoản trên MT4/MT5
  • Bước 4: Tiến hành giao dịch.

     Advantages of Exness

  • Year of establishment: 2008
  • License: FSA, CySEC, FCA, FSC, FSCA, CBCS
  • Low commission fees
  • Leverage 1: infinity
  • Fastest deposit and withdrawal

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