Surely there will be some traders who are confused when encountering the Exness management situation, right? Because then all activities will stop, causing misunderstandings that Exness is having fraudulent purposes. Or Exness is trying to take over user accounts. So is Exness a scam? What is the quickest solution when encountering this case of Exness being under maintenance? Join EX Trading to find the answer in the article below.

Is Exness under maintenance or a scam?

Is Exness a scam or not?

Before going into these issues in the name of maintenance. To strengthen the reputation of the Exness exchange. The truth is that system Exness management is because Exness wants to provide some additional services. Or due to congestion due to a large number of users. So Exness needs to temporarily stop operating to fix it. The goal is to bring the best services to traders.

Exness guarantees reputation and quality

To be able to prove that Exness is a reputable forex trading platform. Quality guaranteed and no fraud. Readers can refer to some of the following evidence:

• Exness has long been recognized as one of the reputable and fair Forex exchanges. When granted an operating license from the most reputable organizations in the world such as FSCA, CBCS, FCS… 

• Exness supports customers to trade on the two most popular platforms at the moment: MT4 and MT5.
• After 15 years, Exness has reaped many prestigious awards. With extremely great numbers of achievements broker Exness review.
• Exness has a compensation fund for customers with insurance up to 20,000 Euros. At the same time, there is an independent audit to help traders easily monitor the financial activities of the platform.
• Exness always provides traders with financial policies and many attractive programs such as Exness Partner… 
• Exness offers a variety of foreign exchange trading forms to customers such as More than 100 currency pairs, stocks, metals, and digital currencies…

Through the above information, we hope that readers no longer have to worry too much when Exness’s service is under maintenance.

Does Exness maintenance affect users?

It can be said that any platform launched in the Forex market in general. Maintenance time is required to fix shortcomings to give users the most perfect experience. If the incident causes too much impact, it will reduce the trust that customers have in Exness. Therefore, this issue is always of special concern to Exness. So when Exness management, will it disrupt any other activities of traders?

Most of the time, during Exness maintenance, there will be a few minor operations that are hindered. But Exness can still control and ensure safety for all users. In particular, Exness will quickly resolve and find a way to restore everything to a normal state. So you won’t have to worry too much about this issue.

Furthermore, the Exness system always notifies maintenance time in advance through contact forms such as Email, SMS, and online messages in the personal area… With the aim that users can be proactive and feel more secure each time. when the system begins maintenance. So don’t forget to pay attention to notifications on your phone.

See more: Open Exness Account: A latest guide for new traders

Operations are suspended during Exness management

Below are some activities that will be stopped or take a long time to process while Exness is under maintenance that you need to pay attention to:

Log into your area

Certainly, when Exness is undergoing maintenance, access to your area will be suspended. However, for this problem, you will not need to worry too much. Because after the care ends this problem will be resolved.

Deposit and withdrawal activities from Exness

This is quite understandable. Because during maintenance the system cannot be controlled closely. So traders will not be able to deposit and withdraw money from Exness.

Transaction service between brokers cannot be completed

If Exness is fixing the problem, you will not be able to trade. The reason why Exness temporarily stopped any service was that it was afraid of errors that would affect customers’ finances.

Unable to create an account

This activity may be suspended or take a relatively long time to resolve. So the best way to create a new trading account is after Exness management.

Unable to log in and process initial and final transactions

Of course, when you cannot create new transactions, you cannot log in to the Exness trading terminal process.

All Exness websites will be offline

Even though your device is still connected to the internet. But Exness’s website is not working at all. Because Exness is undergoing maintenance, it will be temporarily offline to improve the website system.

So if you haven’t received Exness’s notification before the maintenance. Don’t worry too much when you encounter the above situations. Because your account and money are certainly still safe after Exness ends the maintenance period.

See more: Exness Broker Review: Strengths and Weaknesses to know

What happens when Exness management?

Wait for maintenance to finish

If you are not in too much of a hurry to do any activity on Exness. The best way is to wait. After about 1-2 hours when the maintenance period ends, all activities will return to normal and you can continue implementing your plan.

Contact Exness Call Center

If in case Exness is undergoing maintenance. But you need to make a withdrawal or deposit transaction to buy and sell. The following is the fastest way to contact support for the resolution.

• Submit a support request via Email: support@exness.com
• Call hotline: 1800 6371

These are the two fastest ways to contact support. In addition, you can refer to 4 other ways to contact the Exness switchboard in our previous article.

After selecting the form of support from the Exness switchboard. You only need to perform the steps to provide the basic information below. Then wait for a response from ex ness’s staff system:

• Describe the problem encountered, for example: Cannot conduct transactions, cannot log in…
• Attach a screenshot of the system reporting the error.
• Provide the account number and withdrawal method (If you need to conduct a purchase transaction).

In about 1-2 minutes, Exness will quickly respond and give you the best solution.

In short, Exness management is not a form of fraud and does not affect traders’ accounts. After maintenance ends, all activities will return to their original trajectory. If you have questions about Exness from which country, please see here. So hopefully this article will help readers reduce their worries. At the same time, we will continue to trust and use the services of Exness.