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Revealing how to fix when trader Exness can’t access



Revealing how to fix when trader Exness can’t access

Exness is one of the most reputable and popular Forex exchanges in the world. With many advantages such as low spreads, high commissions, quick deposits, and withdrawals. And supports many languages. But many times you have had trouble with Exness. You cannot log in to the terminal. You cannot trade when you cannot access Exness. Causes obstacles to transactions and missed opportunities in the market. So let’s join EX Trading to find out the cause and how to fix it when Exness can’t access it.

In this article. We will show you some solutions when Exness cannot be accessed. As well as prevention. Please join us to find out through the following article.

Why Exness can’t access it?

There are many reasons why the Exness website fails. But mainly due to the following 2 reasons:

1. Due to internet connection

The first and most common reason why a broker cannot be accessed is due to your network connection. If your internet is slow, weak, lost connection, or interrupted. You will not be able to access Exness services.

Exness cannot work due to internet connection
Exness cannot work due to an internet connection

2. Due to technical problems from the exchange operator

The second reason why Exness can’t access is due to technical problems with the exchange. This is an extremely rare case. When Exness has a server or maintenance system problem. At that time, traders will not be able to access the website or application even though they have registered for an Exness account. Normally the exchange will notify the time and reason for maintenance. And restore operations in the shortest time.

Exness cannot work due to internet connection
Exness cannot work due to an internet connection

3. Due to IP blocking from the network operator

The second reason why Exness can’t access is because the network IP is blocked. This is often the case. When some country’s network operators block IPs of websites from Forex exchanges. And Exness is no exception. At that time, traders will not be able to access the website officially. This is a measure to restrict Forex transactions in some country’s markets. Because Forex is not yet recognized by English law as a legal form of investment, is Exness blocked.

4. Due to firewall or anti-virus software

Another case where Exness can’t access is because it is blocked by a firewall or anti-virus software. This is the most common reason seen on some country’s servers. Due to use. To ensure safety and high security. So sometimes firewalls and antivirus software will see Exness as malware. And block access.

Due to firewall or anti-virus software
Due to firewall or anti-virus software

>>>See more: Open Exness Account: Latest guide for new traders

How to fix when Exness can’t access

For internet problems

  • You can run the utility to check the connection speed. You can use the websites speedtest.net or fast.com to see download speed. Latency (ping), lag of the internet. If the speed is too slow or the latency is too high, it is most likely due to a connection problem.
  • You can try connecting to other devices or applications such as Google, YouTube, or other websites. If you cannot connect to any service. Maybe your internet connection is lost or limited.
  • You can reset the system, router, or modem settings. By turning off the device for 5 seconds and then turning it back on. Although this method is old, it can still be applied to renew the connection. Or the network condition is unstable.

For technical problems in exchange operation

Traders can only wait until the exchange recovers and is maintained. Meanwhile, you should limit your transactions to avoid unnecessary losses

For IP blocking from the network operator

For cases of IP blocking from the network operator, traders can use the following methods:

  • Use the latest Exness link

This is the simplest and most effective way to enter Exness when IP is blocked. Traders just need to go to Google to find the latest link of Exness, or reputable information channels of the exchange. Access that link to access the exchange’s website.

  • Use VPN

VPN is the acronym for Virtual Private Network – Virtual Private Network. These are applications that allow you to change your device’s IP address. To access banned websites. Or apps that are restricted in your country

VPNs offer many benefits. When you can change the device’s IP to access Exness. Some famous VPN applications include:

  • ExpressVPN
  • NordVPN
  • Surfshark
  • ProtonVPN
  • Windscribe,
  • TunnelBear
  • Hotspot Shield
  • VPN – Proxy Unlimited.

You can install a VPN on your phone or computer. Then select a country to connect to. Then you can log into Exness normally.

However, it should be noted that VPN can affect transactions such as:

  1. Website access speed drops sharply because it has to go through an intermediary server.
  2. Some VPN applications are not secure or trustworthy. Can cause security and privacy risks.
  3. Some countries are detectable on VPN’s incognito connections. Makes you unable to use this tool.
  4. Some brokers may not allow you to use a VPN on their services. Or it may require you to verify your identity when using a VPN.
Sign in with VPN
Exness can’t access: Sign in with VPN

>>>See more: Exness review: Trading platform chosen by experts

  • Use the Tor browser

Tor is a browser that allows users to access websites anonymously. And protect personal information when surfing the web.

Tor helps users bypass IP restrictions. You can download the Tor browser on your computer or phone, and use it to access Exness. However, Tor can also reduce connection speeds and affect transactions.

Use the Tor browser
Use the Tor browser

Add the terminal to the exclusion list of the wall and antivirus software

Sometimes firewalls or anti-virus software can misidentify the trading terminal. It will consider the device as a dangerous application and block it.

To solve this. You need to include the trading terminal in the firewall’s exception list. And anti-virus software. This approach will allow the trading terminal to connect to the internet without interference.

If you have tried putting the terminal on the firewall’s exception list. Or anti-virus software still doesn’t work. Please disable the firewall and anti-virus software temporarily. Try logging in to the trading terminal. Here’s how to check the firewall. Or is anti-virus software the reason why Exness can’t access it?

Contact customer service

If you have tried the above error correction method. But still doesn’t solve the problem. Please contact Exness customer service. They will support and analyze the errors you encounter. You can contact us via email, phone number, or online chat. Or Exness social network

Please provide information you encountered such as the error, error type, and time it occurred. Or your account or device. And take a photo, on your device. Or record a video for evidence. You should be polite and open when communicating with support staff. And follow their instructions to solve the problem.

Contact Exness customer service
Contact Exness customer service


Exness can’t access is one of the quite common problems. And trouble for some countries traders in the Forex market. It causes traders to miss opportunities in the market. But there are still many ways to limit the above cases. And access Exness quickly and easily.

In the above article, EX Trading has shown you how to fix Exness can’t access including:

  • Check your internet connection
  • Update Exness link
  • Use VPN
  • Use the Tor browser
  • Add the endpoint to the exclusion list of firewalls or antivirus software

If you have tried the above methods. If still unsuccessful when accessing Exness, please contact:

  • Email: support@exness.com
  • Hotline: +357 25 030 959
  • Online chat: https://get.exness.help/hc/en

Hopefully, the information from the above article can help you gain more knowledge. And experience to trade on Exness more effectively. If you are looking for more job opportunities at Exness, follow the article related to the topic of careers Exness in the next shared article!


Mrs. Lina

Mrs. Lina

Exness Expert

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Không. Exness là một trong những sàn Forex uy tín nhất hiện nay. Exness được cấp phép và quản lý bởi các cơ quan quản lý quốc tế hàng đầu như FSA, CBCS, FSC, FSCA, CySEC, FCA, CMA. Các cơ quan này sẽ chịu trách nhiệm quản lý và giám sát hoạt động của Exness. Bảo đảm tính minh bạch và an toàn tài chính.

Exness là một trong những sàn Forex uy tín và được ưu chuộng nhất hiện nay. Exness được thành lập năm 2008, có trụ sở chính tại: Số 1, Đường Siafi, Tòa nhà Porto Bello, Văn phòng 401 Thành phố Limassol, cộng hoà Séc – đất nước tập trung nhiều công ty tài chính lớn nhất thế giới. Exness được biết đến nhờ khả năng khớp lệnh nhanh chóng, an toàn, lịch sử giá minh bạch.

Mức nạp tiền tối thiểu của sàn Exness sẽ tùy thuộc vào mỗi loại tài khoản. Với tài khoản tiêu chuẩn, số tiền nạp tối thiểu phụ thuộc vào từng phương thức thanh toán, nhưng thông thường là 10$. Với tài khoản chuyên nghiệp, tiền nạp tối thiểu là 200$.

Sàn Exness áp dụng cơ chế rút tiền tự động nên việc xét duyệt và rút tiền cũng nhanh hơn các sàn khác. Hầu hết các giao dịch rút tiền tại sàn Exness đều được xử lý trong vài giây và bạn hoàn toàn có thể rút tiền vào cuối tuần.

Thời gian rút tiền Exness cụ thể như sau:

  • Rút tiền qua ví điện tử Skill, Neteller, Tether, USD Coin: thời gian xử lý tức thì.
  • Rút tiền qua Internet Banking, ngân lượng: trong vòng 24 giờ.

Bạn sẽ không nạp được tiền từ sàn Exness vì một trong các lỗi sau:

  • Tài khoản Exness chưa được xác minh
  • Nạp chưa đáp ứng đủ số tiền nạp tối thiểu.
  • Phương thức thanh toán giới hạn khoản tiền bạn nạp vào.
  • Phương thức thanh toán không hỗ trợ hoặc không khả dụng ở khu vực bạn sinh sống..

Bạn sẽ không rút được tiền từ sàn Exness vì một trong các lỗi sau:

  • Lỗi hệ thống đang bảo trì
  • Không đủ số tiền rút tối thiểu
  • Nạp và rút tiền không cùng phương thức
  • Tài khoản nhận tiền bị khóa
  • Thực hiện hai lệnh rút tiền cùng lúc….

Để giao dịch trên sàn Exness, bạn cần thực hiện theo các bước sau đây:

  • Bước 1: Đăng ký tài khoản Exness.
  • Bước 2: Nạp tiền vào tài khoản.
  • Bước 3: Đăng nhập tài khoản trên MT4/MT5
  • Bước 4: Tiến hành giao dịch.

     Advantages of Exness

  • Year of establishment: 2008
  • License: FSA, CySEC, FCA, FSC, FSCA, CBCS
  • Low commission fees
  • Leverage 1: infinity
  • Fastest deposit and withdrawal

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